Marcus Von Kloeden
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Specializations:
- Training
- Customer Services
- Public Speaker
- Senior Management
About Marcus Von Kloeden
Marcus is the Managing Director for OmniTouch International, a company offering training and certification, mystery shopping and customer satisfaction research for clientele in more than 30 countries.
With a Masters of Applied Science in Chemistry from Fachhochschule Fresenius, Marcus continued to gain nearly 20 years of experience in the Customer Service Industry, most notably through numerous positions with Metrohm where he was able to work in relation to his education. Having been sought out by OmniTouch for his specific expertise, Marcus joined the company as a true asset with profound knowledge in Business Growth and Development, Internal Structure and External Marketing, CRM, and the reorganization of Sales and Service from MNC level protocols.
Marcus is affiliated with the Contact Centre Association of Singapore and volunteers with Dia Tafel, the Lontar Foundation and another Swiss Organization. In his free time, Marcus enjoys swimming, walking, art and theatre.
Location of Member
Upcoming Events
142 MIDWOOD AVENUE
Beverly Hills, CA 90210
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19 Parkway Drive
Beverly Hills, CA 90210
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PROFESSIONAL INFORMATION
Title : Managing Director
Marketing Area : International
Type Of Business : Customer Service / Chemistry
Business Website : www.omnitouchinternational.com
Industry : Customer Service
Company Name : OmniTouch International
Expertise : Responsible for bringing in valuable experience in areas of business growth and development, internal structure and external marketing communications and CRM as well as reorganization of sales and service derived from MNC level protocols. He handles legal advice, financial advice, consulting for marketing and communications, training and has over 20 years of experience in training
Years Of Experience In Industry : 4 years
PERSONAL INFORMATION
Gender : Male
Personal Website : http://www.omnitouchinternational.com/index.php?option=com_about&task=List_management#member25
Education Degrees : Master of chemistry, Fachhochschule Fresenius , apprenticeship, lab technician
Favorite Business Publication : OmniTouch International journal. The Metrohm Information
Hobbies/Sports : Swimming, walking, art, theatre
PROFESSIONAL BIOGRAPHY
Products And/Or Services :
Was Founded to provide a resource for business and governmental clients who need expert advice, unexpected insight, personalized service and business results all at a reasonable cost. Headquartered in Asia Pacific with clientele in more than 30 countries worldwide, OmniTouch International provides training and certification, mystery shopper and customer satisfaction research for the contact centre and customer service industry. Since 2002 their international team of customer experience has helped their clients create great experiences that make their customers lives better as well as improve organizational performance
Affiliations Awards :
Member of contact centre association Singapore, volunteers his time with Dia Tafel, the Lontar Foundation and a Swiss Organization
More About me :
Marcus is the Managing Director for OmniTouch International, a company offering training and certification, mystery shopping and customer satisfaction research for clientele in more than 30 countries.
With a Masters of Applied Science in Chemistry from Fachhochschule Fresenius, Marcus continued to gain nearly 20 years of experience in the Customer Service Industry, most notably through numerous positions with Metrohm where he was able to work in relation to his education. Having been sought out by OmniTouch for his specific expertise, Marcus joined the company as a true asset with profound knowledge in Business Growth and Development, Internal Structure and External Marketing, CRM, and the reorganization of Sales and Service from MNC level protocols.
Marcus is affiliated with the Contact Centre Association of Singapore and volunteers with Dia Tafel, the Lontar Foundation and another Swiss Organization. In his free time, Marcus enjoys swimming, walking, art and theatre.
Marcus Von Kloeden's Blogs
(93 views)Marcus Von Kloeden - Customer Service – Stanford Who’s Who Certified
Marcus Von Kloeden Bring Enormous Expertise and Professionalism to the Marketing Industry
Marketing and promotion of company brands and products is a broad and diverse industry. Professionals engaged in marketing may specia ...
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