About Cheryl Barsalou
CEO and Executive Director at the Manitoba Customer contact Association, Cheryl Barsalou leads and encourages development within the work environment for the contact industry. Along with her highly qualified staff, Cheryl seeks to strategize and apply thorough practices that will foster a pristine and opportunistic platform for industry-wide professionals to benefit from.
At the start of her career Cheryl assumed various customer service roles. After 14 years of progressive movement through the organization Cheryl stepped away into other areas such as sales and marketing, training and adult education in addition to contact centre management.
She became a volunteer on one of the education and training committees for the newly formed Manitoba Customer Contact Association (MCCA), and was approached to come work for MCCA as their Recruitment and Education Coordinator.
A year later the Executive Director retired and left an open door to take over the reign of the organization. Cheryl's passion for the field and HR knowledge have aided her in earning a position as valuable as CEO. She's never looked back, and that was 13 years ago.
With a strong focus on organizational goals Cheryl hopes to help the brand become more firmly associated as the leader in contact centers.
Already Cheryl has achieved a significant amount of success. Of those successes Cheryl was exceptionally proud to be the project lead of a national contact centre steering committee and national industry study between 1999-2002, which resulted in the formation and incorporation of their national Sector Council "Contact Centre Canada" in Ottawa, Ontario, Canada.
Also in 2006, in partnership with the University of Manitoba, Cheryl and her team launched the first and only University Certified Contact Centre Management Certificate Program in Canada. This program was the result of work done between 2004 and 2006 where professionals from the industry and academia volunteered their time to develop the curriculum that was relevant to contact centre management and could be utilized with the Certificate in Interdisciplinary Studies Program.
Contact Centre Management was approved for university certification. Today they have over 40 contact centre leaders enrolled in the program and have recognized 12 graduates who completed the program.
Location of Member
Upcoming Events
142 MIDWOOD AVENUE
Beverly Hills, CA 90210
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19 Parkway Drive
Beverly Hills, CA 90210
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PROFESSIONAL INFORMATION
Title : CEO
Marketing Area : National
Type Of Business : Human resources development
Business Website : www.mcca.mb.ca
Industry : Human Resources
Company Name : MB Customer Contact Association
Expertise : Leading and promoting human resource development
Years Of Experience In Industry : 25 years
PERSONAL INFORMATION
Education Degrees : Associates degree
Favorite Business Publication : Associate executive magazine
Favorite Place to Vacation : Anyplace with family
Hobbies/Sports : Gardening, painting, family and friends
PROFESSIONAL BIOGRAPHY
Products And/Or Services :
Membership call center
In 1997 the top 10 contact centres got together to discuss how they could support development and sustainability of the rapidly growing contact centre industry. With support from the provincial government, the infrastructure was put in place to form a not-for–profit call centre association to help support the industry.
The Manitoba Call Centre Association opened its doors and became incorporated in 1997. They changed their name in 2002 to Manitoba Customer Contact Association to be more reflective of their members who were primarily customer service centres.
Future Career And Business Goals :
Retired and enjoying travel with my husband.
More About me :
CEO and Executive Director at the Manitoba Customer contact Association, Cheryl Barsalou leads and encourages development within the work environment for the contact industry. Along with her highly qualified staff, Cheryl seeks to strategize and apply thorough practices that will foster a pristine and opportunistic platform for industry-wide professionals to benefit from.
At the start of her career Cheryl assumed various customer service roles. After 14 years of progressive movement through the organization Cheryl stepped away into other areas such as sales and marketing, training and adult education in addition to contact centre management.
She became a volunteer on one of the education and training committees for the newly formed Manitoba Customer Contact Association (MCCA), and was approached to come work for MCCA as their Recruitment and Education Coordinator.
A year later the Executive Director retired and left an open door to take over the reign of the organization. Cheryl's passion for the field and HR knowledge have aided her in earning a position as valuable as CEO. She's never looked back, and that was 13 years ago.
With a strong focus on organizational goals Cheryl hopes to help the brand become more firmly associated as the leader in contact centers.
Already Cheryl has achieved a significant amount of success. Of those successes Cheryl was exceptionally proud to be the project lead of a national contact centre steering committee and national industry study between 1999-2002, which resulted in the formation and incorporation of their national Sector Council "Contact Centre Canada" in Ottawa, Ontario, Canada.
Also in 2006, in partnership with the University of Manitoba, Cheryl and her team launched the first and only University Certified Contact Centre Management Certificate Program in Canada. This program was the result of work done between 2004 and 2006 where professionals from the industry and academia volunteered their time to develop the curriculum that was relevant to contact centre management and could be utilized with the Certificate in Interdisciplinary Studies Program.
Contact Centre Management was approved for university certification. Today they have over 40 contact centre leaders enrolled in the program and have recognized 12 graduates who completed the program.
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